Tuesday, 13 September 2011

A Filofax Disappointment!

Well, after a week of looking forward to getting my new Rose Finchley A5 and personal blue Topaz as part of Filofax Germany's €9 sale my whole order has been rejected! this has been a discussion point on Philofaxy's FFAT; a number of people's orders have been refunded, mostly in part, but I have lost the whole thing! It seems some filos, particularly the Rose Finchley, was over-ordered! I was soooo looking forward to receiving and using my beautiful new Filos! I already had purposes for them: my new A5 would be my MA dissertation binder and my Topaz would be my French/German vocab Filofax. So I am VERY annoyed and disappointed in Filofax for not being able to fulfil my order, and not even properly telling me- only a 'refunded money' email; no explanation. This certainly surprised me, giving Filofax's reputed excellent customer service! I am really gutted I'm not going to get my new Filos, especially my Finchley, which I was so looking forward to using!
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4 comments:

  1. Steve Morton14 September 2011 at 00:01

    Malden half price... http://philofaxy.blogspot.com/2011/09/crimson-malden-last-chance.html

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  2. terriknits14 September 2011 at 05:16

    oh, how disappointing for you. I'm sad on your behalf. Too bad that they couldn't keep on top of things and have not allowed the extra orders to go through - and take your money!!

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  3. NinaRaffaela15 September 2011 at 13:17

    :/ i know exactly what you mean! my best friend and me both ordered the a5 rose finchley. didn´t get it....

    it should become her first filofax and i was sooo glad, to have somebody so close to me, also infected with the filofaxia (or so ^^)
    we had sooo many ideas for them. and now.... nothing.

    of course technic isn´t perfect (that´s why we count on our filofax paper) and it´s always possible that there´s a mistake, expecially when there´s such a rush on the products.
    but i totally agree with you, that the way the "told" us about this... it´s not ok.

    i hug you. hope it helps :/

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  4. Unknown20 September 2011 at 09:13

    I ordered the Topaz and Finchley as well, Ive got the Topaz but no Finchley!!!

    Whats going on with Filofax recently :-(

    I do feel their general customer sercie is going DOWN hill xxxxx

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