3 weeks ago I bought a personal Holborn Zip filofax in wine. It's beautiful!!
BUT... it has a major problem
Gap in the top rings
Gap in the bottom rings
(My finger isn't pushing them apart, actually it isn't touching them, it's just there because it was hard for my camera to focus otherwise).
Normally, I wouldn't be bothered about gaps in the rings if they weren't getting worse. Some gaps are bad because the paper snags on them as you move pages across the rings. This isn't happening on mine, but I do think the problem will get worse. Normally, gaps in a ring mechanism don't get worse, unless you pull at them or drop your filofax. I always open the ring mechanism properly using the buttons at the top and bottom of the mechanism, and I've never dropped it, so I know it's not my fault, and it shouldn't get worse for these reasons. Instead, the problem started, and will get worse, because of the way the filofax is constructed.
I have heard a few examples of the ring mechanism of the Holborn Zipped range having this problem. In fact, this filofax range was pulled by Filofax because of some problem with it- I can only think it was the ring mechanism's issues. After using mine for a couple of weeks, I think the problem is the way the ring mechanism is attached to the binder itself. When I first got mine, I felt that the leather was so supple the filofax would start to lay flat within a couple of days. I trained it a couple of times using paperweights, but I noticed when I did this that the rings slightly opened. I can only think this is because of the way the ring mechanism is attached to the leather, so that when the leather is pushed down and stretched, it pulls the rings open. In the few weeks that I have used it, it hasn't got flatter at all (naturally, as I've stopped training it)- I think this is because the ring mechanism is pulling the leather so that the binder doesn't lay flat.
Every time I open the rings (once per week, to put in new diary pages), I notice that the rings open more and are misaligned worse than normal- they ease up a bit after a couple of days of use, but this is a continual problem when I open the rings- they get misaligned, ease up (but don't close fully), then get misaligned again.
So I think this problem will continue. I love the binder in itself- I love it being zipped because it protects my papers from the rain etc, and I love the pocket layout. But I don't want the ring problem to get worse!!
So I have the option to return it to the seller. I have 28 days to return it, and today (Wednesday 22nd Feb 2012) is day 21, so I only have a couple of days to make up my mind before I have to send it off so it can actually arrive by day 28 (next Wednesday, 29th Feb). Also, I have to take into consideration the fact that the Royal Mail doesn't move any post on Sundays...
So what do you guys think? Should I just put up with the rings, or send it back to the seller and get a refund/exchange? I've put a poll up for you to vote, it closes on Sunday night so I have time to send it off on Monday morning if I decide to do so.
For reasons which I don't have time to explain (homework awaits!!), I don't want a replacement, just a straight-forward refund, so the question is just: Should I return my faulty Holborn Zip. Yes means return it, No means keep it. There's no 'Exchange it' option!! ;b
For reasons which I don't have time to explain (homework awaits!!), I don't want a replacement, just a straight-forward refund, so the question is just: Should I return my faulty Holborn Zip. Yes means return it, No means keep it. There's no 'Exchange it' option!! ;b
Thanks for your help!!
